Commerce

Improving Engagement and Elevating Customer Experience with Data-Driven Solutions

Consumers have grown to expect hassle-free and customized shopping experiences, which has the commerce industry looking for ways to improve customer engagement and deliver exceptional customer experiences. Our consultants are knowledgeable about the specialized needs of this consumer-focused industry. Our experts draw from their extensive experience, confidently guiding clients through the obstacles they face, and provide innovative solutions to modern problems.

Industry Challenges

Businesses within the commerce industry face several challenges as they work to deliver the best and most frictionless buying experience expected by today’s business or individual consumer.

  • # Legacy data architecture is a roadblock preventing companies from capitalizing on valuable real-time product and customer data.

  • # Disjointed systems and supply chains create data silos and information gaps.

  • # Giving customers more buying options (web, mobile, tablet, etc.) also adds more experiences that must be responsive and consistent across platforms.

  • # Leveraging big data is essential for creating competitive advantage through advanced analytics, tracking, and anticipating customer behaviors. But this can sound out-of-reach for businesses looking to maintain or reduce backend costs. Further, the addition/integration of new systems needs to be easy with minimal downtime.

47 Degrees Solutions

Rather than masking problems or applying some quick fix bandage, 47 Degrees provides clients with battle-tested software solutions to meet the unique needs of the commerce industry.

  • # Elastic, resilient, and secure platforms
  • # Loyalty and Rewards Programs
  • # Training and Mentoring

Key Results

An international coffee company partnered with 47 Degrees to leverage Scala to replace a virtual Point-of-Sale system that was at each physical location with a cloud-based POS system, and moving all processing logic into a single point of access. The project originally rolled out to a single location, and was then scaled up to more than 9,800 stores throughout the U.S. and Canada as updates and adjustments were made by the team. Additionally, the 47 Degrees team was tasked with building out the backend services for the Awards and Mobile Payment systems, implementing the company’s rewards program making it universal in how customers earned and redeemed rewards at all locations.

A peer-to-peer social shopping app partnered with 47 Degrees to produce its backend multi-factor authentication solution, and to complete its engineering backlog.

Get Started

Let us know how we can be of service in your project or transition, whether it’s consulting, extra bandwidth through team augmentation, mentoring or training. We're here to help.